Thank you for shopping at AliPerfumes.com. We strive to ensure that you are satisfied with your purchase. Please read our policy below regarding returns and refunds:
1. Eligibility for Returns
1.1. We accept returns for the following reasons:
Defective or Damaged Products: If you receive a product that is damaged or has a manufacturing defect.
Incorrect Product: If you receive a product different from what you ordered.
1.2. We do not accept returns for reasons other than those mentioned in section 1.1.
2. Timeframe for Returns
2.1. You must notify us of any issues with your order within 7 days of receiving the product.
2.2. Returns received after 7 days of delivery will not be accepted.
3.2. Please provide the following information when contacting us:
Order Number
Description of the issue
Clear photographs showing the problem.
4. Condition of Returned Products
4.1. Returned products must be in their original condition, unused, and in the original packaging.
4.2. We reserve the right to reject returns if the product does not meet the conditions specified in section 4.1.
5. Refund Process
5.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5.2. If approved, your refund will be processed within 7 business days, and a credit will be applied to your original method of payment.
6. Shipping Costs
6.1. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect product or damaged item).
7. Exchange Policy
7.1. We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
8. Cancellation of Orders
8.1. Orders can be cancelled within 24 hours of placement by contacting our customer support team.
8.2. Once an order is processed and shipped, it cannot be cancelled.
9. Contact Us
For any further inquiries or assistance regarding returns and refunds, please contact our customer support team at aliperfumestore@gmail.com.
